Previously, I bought a Hong Kong VPS from Starlight Internet and found the network quality to be quite good. I even promoted it on my blog. However, for no apparent reason, they deleted my account, so I had no choice but to switch to another provider.

On January 13, 2016, I ordered a South Korea VPS from Starlight Internet and successfully made the payment. The backend system showed that it was pending activation, so I submitted a ticket to ask the customer service to process it as soon as possible. They informed me that the activation needed to be approved within 24 hours. After waiting for a few hours without any progress, I submitted another ticket, stating that I no longer needed the VPS and requested a refund. The customer service agreed and refunded the payment to my PayPal account.

On January 14, I received an email from PayPal, confirming that the refund had been sent. At that time, I didn't pay much attention to it. On January 16, when I tried to log in again, it said that my password was incorrect. I tried to recover it using my email, but it said that the email address didn't exist. It is highly likely that my account has been deleted.

I found their customer service email and sent an inquiry asking why they deleted my account. The official response was: "Your account was restricted from logging in due to the lack of active services on January 14, 2017." So, my understanding is that since I haven't purchased any services from them recently, they deleted my account and didn't restore it.

I want to remind everyone that if you register with Starlight Internet but don't purchase any services from them, your account may be deleted at any time. This kind of practice is frustrating, and all I can say is goodbye.