Why I Transferred My Domain Away from Name.com

Name.com is a foreign domain registrar, often referred to as Name. It has been recommended in many blogs, including Xiaoz's Blog: Foreign Domain Registrars Recommendation, Free WHOIS Protection. However, it has since been removed from the recommendation list for the following reasons.

1. The Frustrating Ticketing System

Name provides phone and ticket support. Due to language barriers, issues are typically resolved via tickets. The problem is that submitting a ticket redirects you to a Name.com subdomain, and you can submit a ticket without logging in. Yes, you heard that right—you won't know where your ticket went afterward. You can only check for replies via email or register a new account for the ticketing system, which is extremely unuser-friendly.

2. Ticket Efficiency

After submitting a ticket, Name does not operate on weekends. Even during weekdays, their customer service is notoriously slow; you might wait two days without a response. The screenshot below proves this. Even if someone replies after a day or two, if you reply again, you'll be told to wait another two days because the customer service team is too busy.

During normal working hours, it took me 2 days to finally get a response.

Personal experience from freehao123 blogger Qi.

Comment from a V friend.

3. Domain Transfer

If no issues arise, everything seems fine. However, once a problem occurs, it feels like you can't find anyone. I have already transferred my domain from Name.com to Namesilo. My opinion has shifted from positive to negative. Goodbye, Name.com. If you still have domains or products with Name.com, you can try contacting their customer service to experience their efficiency firsthand.